Age Concern Marbella – San Pedro are announcing that they have a unique opportunity as the ‘voice’ of the organisation, heading up the fantastic and well-established Welfare Department.
For the past 7 years (Sandra), the current Head of Department, has been the calming and knowledgeable voice for all callers to the Helpline. Sandra has now decided that the time is right to take a step back from front-line welfare responsibilities and is looking for someone with unique skills to take up the reins. As Head of Welfare, you will oversee their Helpline and will often be the first port of call for people needing welfare advice, help and support.
Age Concern are a ‘people’ organisation first and foremost, so if you like the idea of helping others, have a good telephone manner and enjoy being part of a great supportive team, this could just be the role for you. Some knowledge of Spanish would be helpful. An important skill is a calm and reassuring voice and understanding that some callers may be a little distressed. They will provide you with all the knowledge you will need by way of a full induction programme. Ongoing help and support are assured, together with an easy-to-read manual that will ensure the help you provide is always consistent and accurate, whether it’s for general information or something more detailed.
If you are interested, please get in touch by calling 689 35 51 98 or drop them a line to info@ageconcernmarbella.com marking your email ‘Welfare’ (please include a daytime number so they can call you back.) All applications will be treated in the strictest confidence.
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