Alicante-Elche Airport continues to break records and earn recognition.
The airport recently claimed the ‘Best in Europe’ award for the fifth time in its category, which includes airports handling between 15 and 25 million passengers.
In addition to this prestigious award, the airport was also included in the ‘ACI World Director General’s Roll of Excellence’ by the International Airports Council (ACI). Only 10 airports worldwide received this honour in 2024.
This achievement marks the fifth time Alicante-Elche Airport has been named the best in Europe in its category, and it has now earned this title for three consecutive years. A significant factor in this success is the development of its AI travel assistant, Oli. This chatbot, created by airport operator Aena, helps passengers find flights and answer various queries.
Other innovations, such as the expansion of the duty-free shop with interactive elements, the “street art” mural welcoming passengers, and the opening of the first Sensory Room for travellers with autism spectrum disorders (ASD), have also contributed to improving the passenger experience.
ACI World’s Director General, Justin Erbacci, praised the airport, saying, “In today’s rapidly evolving world, where passenger experiences are more important than ever, airports must continually push the boundaries of service to stay ahead.”
Laura Navarro, the director of Alicante-Elche Airport Miguel Hernández, expressed her gratitude, stating that the award serves as a motivation to continue improving. She also acknowledged the efforts of the Aena team, airport staff, and institutions for their dedication and professionalism in enhancing services.
Alicante-Elche Airport will receive the award during the “ACI World Customer Experience Summit and Exhibition” gala, scheduled to take place in Guangzhou, China, between September 8 and 11.
The Airport Service Quality (ASQ) Programme, which forms the foundation of these recognitions, focuses on improving the quality of services offered to travellers and airlines. This global program allows airports to compare service quality across terminals of similar size, using ASQ surveys to measure passengers’ perceptions of their airport experiences, including factors like access, facilities, staff friendliness, security, and waiting times.
